Contact us
Email [email protected]. We aim to reply within two business days (Perth time). Tell us which phone you use and what happened.
Common questions
How do I invite my crew?
Open the trip and share its join code or link. Anyone who has it can join until it expires, so share it only with people you trust.
Why did a reminder not go off?
Reminders and alarms run on your phone, so they work without signal. Check that notifications for gora are on in your phone's settings, and that Focus or low-power settings are not holding them back.
How long are photos kept?
Every trip has a shared album. On Free, photos and videos are kept for 14 days after the trip ends; on a Pro trip, for 1 year. If a trip goes back to Free, they stay for at least 30 days from that day. The app shows the date and tells the crew 7 days before. Save copies you want to keep.
How do I cancel Gora Pro or get a refund?
Purchases go through the app store you bought from. Cancel or ask for a refund in that store's subscription settings. See Plans and the Terms of use.
How do I restore Gora Pro on a new phone?
Sign in with the same Apple or Google account, then tap Me and Restore purchases. Gora Pro is linked to your gora account and to the app store account you bought it with.
How do I turn location sharing off?
Open the trip's crew screen and switch off Share my location with this gora. Your last position is deleted then. You can also turn off location for gora in your phone's settings; everything else keeps working. Sharing also stops on its own when the trip ends.
How do I report someone or something?
Tap Report on the message, photo, review or member. We aim to review every report within 24 hours. To stop seeing someone, leave the trip, or ask the organiser to remove them. You can delete your own messages, photos, videos and reviews at any time.
How do I get a copy of my data, or correct it?
Tap Me, then Request my data, or email [email protected] from the email address linked to your gora account. Say what you want: a copy, a correction, or that we stop using or delete your information. We may ask you to confirm it is you. We reply within 30 days, at no cost. A copy comes as a machine-readable file sent to that email address. Travel documents, your medical card and Translate history are not in it: they are only on your phone. See the privacy policy.
How do I delete my account?
See Delete your account.