Help

Delete your account

You can delete your gora account and personal information at any time.

In the app

  1. Open gora and sign in.
  2. Tap Me, then Delete account.
  3. Type DELETE and confirm.

By email

If you can no longer use the app, email [email protected] from the email address linked to your gora account, with the subject "Delete my gora account". We may ask you to confirm it is you. We act on requests within 30 days.

What is deleted

  • Your account, your sign-in and your display name. If you signed in with Apple, gora's access to your Apple ID is revoked.
  • Your push notification tokens, notification inbox, saved places and private packing lists.
  • Your shared location, if you shared it.
  • Trips you organise, with everything in them, for every member. Tell your crew first so they can save what they want to keep.
  • In trips you joined: your chat messages, your reviews, and the photos and videos you added to the album.
  • Your record with our payment provider, RevenueCat.
  • On this phone, when you delete in the app: your travel documents, medical card and Translate history.

What stays

  • The expense amounts you are part of in trips you joined, so the crew's balances still add up. You show as "Former member".
  • Other plans you added to trips you joined, such as itinerary items, ideas and votes, also shown as "Former member".
  • Records we must keep by law, such as purchase records (kept for 7 years).
  • Copies in our database backups, for up to 7 days.
  • If you delete by email: anything on your own phone, such as travel documents, the medical card and Translate history. Delete the app to remove them. Copies can also stay in an older phone backup.

Deleting your account does not cancel a subscription. Cancel Gora Pro in your app store's subscription settings first.

More detail is in our privacy policy.